FAQs

We have a simple rule.. No socks, no play! Please check out Rules of Play.

Our play session are for a maximum duration of 2 hours per booking.

Globetrotters is open 10am to 5pm on weekdays, and 10am to 5pm on weekends and bank holidays. Play time sessions will apply.

There are a number of pay & display car parks close to Globetrotters Softplay Centre. Please note, our customers are only permitted to park in the Volunteer Pub car park (opposite us) during the 10am to 12pm play sessions. Please park responsibly and respect our neighbors.

We will store lost items for some time. So please ask if you have lost something.

We would recommend children to wear long sleeved tops and bottoms. Avoid wearing any clothing with string or ropes. Socks are also MANDATORY!

We will be offering membership options. Please ask a member of staff for more information.

Our online booking system is now live. Click on the BOOK NOW button from the home page. This allows us to limit our capacity, and split our opening hours into sessions, in order to keep our play centers both fun and safe. All payments are processed by PayPal. If you're having difficulty booking, please get in touch and we can try to assist.

We have 4 independent play zones suited to children of all ages up to the age of 12. We have a dedicated baby play zone which is gated for your safety. We also have a dedicated zone for toddlers from the age of 2 - 4. Parental supervision is always mandatory.

We aim to cater for all children and are planning on regular SEN sessions. Please keep an eye out on our website and social platforms.

Everyone who enters our play center takes a space out of our capacity. Additionally, the price paid for adults helps cover the cost of cleaning our facilities, from keeping tables and floors clean to maintaining spotless toilets!

Everyone who enters our play center takes a space out of our capacity and needs to be paid for on a pay-to-enter policy.

Yes, Go Karts are £1.50 a go by contactless payment. Children under 5 years need to ride with a parent and those aged 5+ can ride on their own. Shoes must be worn in the Go Karts track at all times.

We serve snacks & drinks all day, and our cafe is open for hot and cold food for the first 1h 20mins of your play session. You can view our menu here.

Good reviews are always appreciated! As a small business, every person's feedback matters, and we love to see posts on social media! The best place to leave a review is on Facebook, or on our Google Maps pages. If you have anything you think we could improve on, or there was anything we could've done to make your visit better, please get in touch with us at info@gtsoftplay.co.uk.

We do offer exclusive hires, both during and after regular hours. Pricing, availability, and booking are available upon request. Please email us at info@gtsoftplay.co.uk or visit us in person.

Just as adults do, babies also take a space out of our capacity. We have a dedicated and gated play zone for babies under 1 with sensory items, ball pit, and soft play toys within a safe environment. Babies under 3 months old are not charged.

You can complete a request form on our website, simply fill out the information and click submit. A party planner will then be in touch. Alternatively, you can give us a call or visit to discuss.

We do take a £100 non-refundable deposit on confirmation of the booking.

We require the full balance payment 14 days before the party date.

We will always try to accommodate you if something comes up. Please let us know at least 14 days before the scheduled party. We can’t always guarantee the future date and time will be available, but we will try our best!

Once the numbers have been confirmed, we will cater for that number. Unfortunately, we cannot offer a refund to any child unable to attend on the day.

You can download the desired birthday invitation from our website. You can then print and share these as you wish.

You can take photos of your own children/guests. Please be mindful of not photographing other visitors and children.

Parents/Guardian should always be responsible for the supervision of their children and ensure rules of play are adhered to. Staff members will always be on-hand if assistance is required.

Our play centres are allergy-controlled areas, so during our regular play sessions, we do not permit any outside food or drink (with the exception of baby food). We have a fantastic cafe on-site serving hot & cold tasty affordable food and beverages. If you have any questions, please feel free to contact us.

The facility is cleaned before and after each scheduled play session on a strict rota. We also clean and sanitize between sessions, with regular deep cleans throughout the week. Cleanliness and customer service are at the forefront of our business.